Waiter and Waitress

Waiter and Waitress positions, also called Servers, work at restaurants where they take customer orders, deliver food from the kitchen, and attend to customers’ needs during the dining experience.

Whether it is a buffet line or an entire formal dining room, as a Waiter or Waitress you take pride in your section of the restaurant. The silverware sparkles, the glasses gleam. When your customers arrive, you greet them with a warm hello and present their menu. When they are ready, you provide the daily specials and other menu options. Product knowledge and timing are huge factors in your success as a Server. The customer looks to you for information about the menu items. Try them all so you can give an informed opinion.

After filling drink requests, you take their food order and deliver it to the kitchen. If there is a lull while the food is cooked, you fold napkins, bus tables, or set up other tables. Even while completing these tasks, though, you anticipate your customer’s needs. Tabasco? Ketchup? A soup spoon? Your attention to detail will be rewarded in the customer’s level of pleasure…and in your tip. So, keep a smile and a positive attitude as you serve dinner, refill water glasses, clear away debris, and present the desert menu.

Since you are a Waiter or Waitress for several tables concurrently, you must remain patient, friendly, and organized. The overall experience of the customer falls on your shoulders. You hold the power to make it miserable or exceptional.