Urchin

Supervises and coordinates activities of workers who provide problem-solving support to computer users: Assists USER SUPPORT ANALYST 032.262.010 in solving nonroutine software, hardware, and procedure problems, using computer and manuals. Talks with staff, computer users, supervisors, and managers to determine requirements for new or modified software and hardware. Writes recommendations for management review. Coordinates installation of hardware and software, and implementation of procedure changes. Performs duties described under SUPERVISOR Master Title.

Personality Traits


Detail Oriented: You pay close attention to all the little details.

Trustworthy: You are known for your personal integrity and honesty.

Logical Thinker: You take a step-by-step approach to analyze information and solve problems.

Salary and Education


Main education level: Bachelor's

source: US Dept of Labor


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