Service Representative, Elevators, Escalators, and Dumbwaiters

Sells maintenance service and engineering improvements for elevators, escalators, and dumbwaiters, applying knowledge of mechanical engineering: Compiles list of prospective customers and schedules contacts according to sales potential and geographical location. Explains type of service available and quotes cost of servicing equipment, explains tasks performed to achieve maximum performance, such as lubrication, electronic testing, and inspection of cables. Writes service contracts for new customers and renewal contracts for current customers. Explains benefits of modernizing equipment, such as improved speed, safety, and appearance. Inspects equipment and tallies traffic in building. Writes report of equipment to be modernized and changes to be made, and submits to engineering department for cost quotations. Presents proposal to customer for approval. Prepares monthly report of contracts sold, details of business transactions, and customers contacted. May sell elevator, escalator, and dumbwaiter parts to owners who maintain own equipment.