Scheduling Clerk

Schedules make the world go round. Everybody has one, from infants who expect to eat and sleep on a regular basis, to adults who have overflowing calendars reminding them of school events, Dentist appointments, and vacation days. In the business world, having a schedule keeps the customers happy and the work flowing, and ensures the best use of everyone’s time.

Picture a busy Doctor ’s office—the constant flow of patients moving in and out of the building, phones ringing, faxes pumping out paper, and Nurses running from one room to the next. Although it might look like chaos, it’s actually organized mayhem…thanks to the Scheduling Clerk. The Scheduling Clerk is the person who adds and deletes customers from the company’s daily schedule.

If you’re a Scheduling Clerk, clinics and hospitals aren’t the only places that require your services. You might also work for an airline, a pharmacy, a large company, or even a courtroom. Regardless of where you warm the office chair, your job is to organize time for your boss (or bosses).

To do that, you talk with customers, Lawyers, Doctors, insurance companies, or anyone else who can give you the information you need. You answer phones, respond to emails, and pick up the occasional fax, all in an effort to identify the customer’s needs. Then you pencil them into the schedule where appropriate.

This job requires a unique skill set that includes listening, effective communication, organization, people skills, and the ability to coordinate workflow, resources, staff, and paperwork.