Casino General Manager

It doesn’t matter what your game of choice is — blackjack, roulette, craps, or even just the penny slots — gambling fundamentally is all about odds, right? Well, sort of. As it turns out, there are many factors that determine whether you win or lose.

Luck is one. Skill is another. A third, however, is judgment. Whose judgment, exactly? Usually, it’s the Casino General Manager’s.

The Casino General Manager is the top brass at either a standalone casino or a gaming resort. As such, your number one responsibility as Casino General Manager is balancing gameplay with business. Although you must comply with tribal, state, and federal laws, which prohibit rigging games, you nonetheless have the duty — and the legal leeway — to alter games’ rules such that the house has an advantage, the goal being to create a system where enough customers win that they want to come back, but not so many that the casino is no longer profitable.

With that in mind, you’re tasked with supervising all casino operations as the casino’s Chief Executive. That includes managing budgets, spending, and finances; overseeing hiring and firing; enforcing policies and procedures; ensuring legal compliance; advising on marketing and promotions; and handling customer service, including addressing customer complaints and taking care of high rollers.

Reporting to the enterprise CEO — whoever owns the casino — you’re a problem solver who presides over not only the casino, but also its associated shops, restaurants, and hotels. Whether it’s marketing, human resources, or finance, therefore, your job is to roll the dice and make sure the house wins.