Caseworker

Performs research into laws of United States and procedures of federal agencies and prepares correspondence in office of Member of Congress to resolve problems or complaints of constituents: Confers with individuals who have requested assistance to determine nature and extent of problems. Analyzes U.S. Code to become familiar with laws relating to specific complaints of constituents. Researches procedures and systems of governmental agencies and contacts representatives of federal agencies to obtain information on policies. Contacts Congressional Research Service to collect information relating to agency policies and laws. Contacts colleges and universities to obtain information relating to constituent problems. Determines action to facilitate resolution of constituent problems. Composes and types letters to Federal agencies and Congressional Committees concerning resolution of problems of constituents. Prepares memoranda to inform Member of Congress of problems which require legislative attention. Confers with personnel assisting Member of Congress to discuss introduction of legislation to solve constituent problems. Calculates social security benefits, veterans’ benefits, tax assessments, and other data concerning constituent complaints, using desk calculator.