Telephone Information Supervisor

Supervise activities of workers engaged in giving bus service information.
picture of Telephone Information Supervisor

Quick Stats


Outlook
Good

Salary Range
$29,000 – $77,000

Data from U.S. Department of Labor


What do Telephone Information Supervisors do?

Supervises and coordinates activities of workers engaged in giving bus service information, by telephone, to callers for motor transportation company: Confers with management and examines past activity records to project staffing, budget, and equipment requirements, performing duties as described under SUPERVISOR Master Title. Issues oral and written instructions on schedule changes and rates to keep workers informed and maintain accuracy of information given to public. Monitors telephone conversations between workers and callers to evaluate technical accuracy. Reads telephone operator’s meter to determine volume of calls handled and hourly total of lost calls to compile record for planning purposes. Conducts classroom and on-the-job training to maintain and improve service standards. Submits reports, as required, to provide information for accounting department.


Should I be a Telephone Information Supervisor?

You should have an associate's degree or higher and share these traits:
  • Detail Oriented: You pay close attention to all the little details.
  • Ready for a Challenge: You jump into new projects with initiative and drive.
  • Team Player: You're able to listen, communicate, and work with tons of different people.

  • Also known as: Supervisor, Telephone Information

    How to Become a
    Telephone Information Supervisor

    Most Telephone Information Supervisors have an Associate's degree or higher. Chart?chd=s:9sa7yg&chl=no+college+%2828%25%29|certificate+%2820%25%29|associate%27s+%2812%25%29|bachelor%27s+%2827%25%29|master%27s+%2811%25%29|doctorate+%283%25%29&cht=p3&chs=466x180&chxr=0,28,28
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