Hotel General Manager
Ensure flawless operations in every department of a hotel.
Supervises and coordinates activities of workers engaged in pruning trees and shrubs, cultivating lawns, and applying pesticides and other chemicals according to service contract specifications: Reviews contracts to ascertain service, machine, and work force requirements and schedules work for crews according to weather conditions, availability of equipment, and seasonal limitations. Investigates customer complaints and spot checks completed work to ascertain quality of subordinates’ work and effectiveness of chemicals applied. Suggests formula and procedure changes and orders corrective work to improve quality of service and ensure contract compliance. Answers inquiries from potential customers regarding methods, materials, and price ranges in person or by telephone. Prepares service estimates according to labor hour, material, and machine requirement costs determined from job site appraisal data, experience, and records. Compiles reports of personnel matters, such as absenteeism and labor costs, for management. Performs other duties as described under SUPERVISOR Master Title. May be designated according to kind of crew supervised as Spray Supervisor; Tree-Service Supervisor.