Service Representative

Investigate claims for reimbursement of defective automotive parts.
picture of Service Representative

Quick Stats


Salary Range
$20,000 – $49,000

Data from U.S. Department of Labor

What do Service Representatives do?

Investigates dealer’s claims for reimbursement of defective automotive parts: Reviews claims for labor or material adjustments with automobile dealer, examines parts claimed to be defective, and approves or disapproves dealer’s claim. Assists dealers in handling unsettled claims by consulting with service personnel or customers. Prepares reports showing volume, types, and disposition of claims handled, or settlement allowed. May train dealers or service personnel in service operations or construction of products. May study dealers’ organizational needs and advise them on matters, such as parts, tools, equipment, and personnel needed to handle service volume. May contact customers to survey customer satisfaction with purchase of new motor vehicle.

Should I be a Service Representative?

You should have a certificate degree or higher and share these traits:
  • Reliable: You can always be counted on to do a good job.
  • Calm Under Pressure: You keep your cool when dealing with highly stressful situations.
  • Helpful: You always keep an eye out for what other people need.

  • Also known as: Appliance-Service Representative, Claims Service Representative, Client Services Representative See More

    How to become a Service Representative

    Service Representatives often have a Certificate or higher. Chart?chd=s:9dbcaa&chl=no+college+%2851%25%29|certificate+%2824%25%29|associate%27s+%2823%25%29|bachelor%27s+%282%25%29||&cht=p3&chs=466x180&chxr=0,51,51
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