Monitor telephone conversations or telegraph messages.
Data from U.S. Department of Labor
What do Service Observers do?
Monitors telephone conversations or telegraph messages between operators, business office employees, and subscribers to observe employees’ demeanor, technical accuracy, and conformity to company policies. Plugs headphones into switchboard, listens to conversations, and records errors. Submits lists of errors to supervisors for remedial action.
Should I be a Service Observer?
You should have
degree or higher and share these traits:
You always keep an eye out for what other people need.
Calm Under Pressure:
You keep your cool when dealing with highly stressful situations.
You pay close attention to all the little details.
Also known as:
Clerk, Telegraph Service, Observer, Service Assistant
How to become a Service Observer
We recommend at least
Check out these schools offering
Service Observer-related education!
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