Service Observer

Monitor telephone conversations or telegraph messages.
picture of Service Observer

Quick Stats


Salary Range
$18,000 – $50,000

Data from U.S. Department of Labor


What do Service Observers do?

Monitors telephone conversations or telegraph messages between operators, business office employees, and subscribers to observe employees’ demeanor, technical accuracy, and conformity to company policies. Plugs headphones into switchboard, listens to conversations, and records errors. Submits lists of errors to supervisors for remedial action.


Should I be a Service Observer?

You should have a certificate degree or higher and share these traits:
  • Helpful: You always keep an eye out for what other people need.
  • Calm Under Pressure: You keep your cool when dealing with highly stressful situations.
  • Detail Oriented: You pay close attention to all the little details.

  • Also known as: Clerk, Telegraph Service, Observer, Service Assistant

    How to become a Service Observer

    We recommend at least a Certificate. Check out these schools offering Service Observer-related education!
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