Service Dispatcher

Dispatch customer service workers.
picture of Service Dispatcher

Quick Stats


Salary Range
$21,000 – $59,000

Data from U.S. Department of Labor


What do Service Dispatchers do?

Dispatches customer service workers to install, service, and repair electric, gas, or steam powered systems or appliances, or cable television systems: Reviews work orders from departments or complaints from customers and records type and scope of service to be performed. Determines and schedules orders according to urgency. Contacts supply storekeeper to verify availability of parts and equipment to ensure scheduled work performance. Receives check in calls from service workers by radio, telephone, or in person. Informs workers of type and location of work to be performed and dispatches workers to job. Keeps records of repairs, installation, removal of equipment or appliances, and hours required on each job. May maintain records, using computer terminal. May be designated according to utility as Telegraphic-Service Dispatcher.


Should I be a Service Dispatcher?

You should have a high school degree or higher and share these traits:
  • Calm Under Pressure: You keep your cool when dealing with highly stressful situations.
  • Trustworthy: You are known for your personal integrity and honesty.
  • Detail Oriented: You pay close attention to all the little details.

  • Also known as: Auto Service Dispatcher, Dispatcher, Service, Dispatch Supervisor, Package Dispatch Supervisor See More

    How to become a Service Dispatcher

    Most Service Dispatchers have no higher education and get on-the-job training. Think about earning a Certificate or Associate's degree to increase your competitiveness in the field. Chart?chd=s:9bagaa&chl=no+college+%2888%25%29|certificate+%282%25%29|associate%27s+%281%25%29|bachelor%27s+%289%25%29||&cht=p3&chs=466x180&chxr=0,88,88
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