Senior Reservations Agent

Supervise the workers engaged in reserving seat space for passengers.
picture of Senior Reservations Agent

Quick Stats


Salary Range
$29,000 – $77,000

Data from U.S. Department of Labor

What do Senior Reservations Agents do?

Supervises and coordinates activities of workers engaged in reserving seat space for passengers on scheduled airline flights: Assigns workers to tasks in accordance with abilities and personnel requirements. Observes work procedures, monitors telephone calls, and reviews completed work to ensure adherence to quality and efficiency standards and to rules and regulations. Directs, explains, and demonstrates improved work practices and procedures to attain efficient utilization of personnel. Writes revisions to procedure guides and memoranda describing changes in reservations methods, flight schedules, and rates. Records teletypewriter messages and telephones passenger service personnel to obtain information regarding flight cancellations and schedule changes and to determine disposition of passengers holding reservations on cancelled or rescheduled flights. Posts flight schedule changes and passenger disposition information on bulletin board, and directs staff to telephone passengers to notify of schedule and reservation changes. Performs other duties as described under SUPERVISOR Master Title.

Should I be a Senior Reservations Agent?

You should have an associate's degree or higher and share these traits:
  • Trustworthy: You are known for your personal integrity and honesty.
  • Calm Under Pressure: You keep your cool when dealing with highly stressful situations.
  • Detail Oriented: You pay close attention to all the little details.

  • How to Become a
    Senior Reservations Agent

    Most Senior Reservations Agents have an Associate's degree or higher. Chart?chd=s:9sa7yg&chl=no+college+%2828%25%29|certificate+%2820%25%29|associate%27s+%2812%25%29|bachelor%27s+%2827%25%29|master%27s+%2811%25%29|doctorate+%283%25%29&cht=p3&chs=466x180&chxr=0,28,28
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