Passenger Service Representative

Render a variety of personal services to airline passengers.
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Quick Stats


Salary Range
$16,000 – $35,000

Data from U.S. Department of Labor


What do Passenger Service Representatives do?

Renders variety of personal services to airline passengers requiring other than normal service, such as company officials, distinguished persons, foreign speaking passengers, invalids, and unaccompanied children: Greets and escorts distinguished persons to lounge or waiting area. Transports special passengers between lobby and boarding area, using electric cart. Gives aid to ill or injured passengers and obtains medical assistance. Informs relatives of passengers whereabouts and condition. Assists elderly persons and unaccompanied children in claiming personal belongings and baggage. Prepares baby food for mothers with infants. Accompanies foreign speaking passengers, or aliens traveling without visas, aboard airplane and introduces them to AIRPLANE-FLIGHT ATTENDANT. Arranges for air commuter and ground transportation. Teletypes or telephones down-line stations regarding special services for arriving passengers.


Should I be a Passenger Service Representative?

You should have an associate's degree or higher and share these traits:
  • Calm Under Pressure: You keep your cool when dealing with highly stressful situations.
  • Trustworthy: You are known for your personal integrity and honesty.
  • Team Player: You're able to listen, communicate, and work with tons of different people.

  • Also known as: Servant

    How to Become a
    Passenger Service Representative

    We recommend at least an Associate's degree. Check out these schools offering Passenger Service Representative-related education!
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