Order Clerk

Process orders for materials or merchandises.
picture of Order Clerk

Quick Stats

Salary Range
$18,000 – $46,000

Data from U.S. Department of Labor

What do Order Clerks do?

Processes orders for material or merchandise received by mail, telephone, or personally from customer or company employee, manually or using computer or calculating machine: Edits orders received for price and nomenclature. Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer, using mail or telephone. Writes or types order form, or enters data into computer, to determine total cost for customer. Records or files copy of orders received according to expected delivery date. May ascertain credit rating of customer [CREDIT CLERK 205.367-022]. May check inventory control and notify stock control departments of orders that would deplete stock. May initiate purchase requisitions. May route orders to departments for filling and follow up on orders to ensure delivery by specified dates and be designated Telephone-Order Dispatcher. May compute price, discount, sales representative’s commission, and shipping charges. May prepare invoices and shipping documents, such as bill of lading [BILLING TYPIST 214.382-014]. May recommend type of packing or labeling needed on order. May receive and check customer complaints [CUSTOMER-COMPLAINT CLERK 241.367-014]. May confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments. May attempt to sell additional merchandise to customer [TELEPHONE SOLICITOR 299.357-014]. May compile statistics and prepare various reports for management. May be designated according to method of receiving orders as Mail-Order Clerk; Telephone-Order Clerk.

Should I be an Order Clerk?

You should have a high school degree or higher and share these traits:
  • Persistent: You keep pushing through, even when faced with tough obstacles.
  • Team Player: You're able to listen, communicate, and work with tons of different people.
  • Levelheaded: You hold your emotions in check, even in tough situations.

  • Also known as: Auto Locator, Back Order Clerk, Catalogue Clerk, Clerical Order Filler, Customer-Order Clerk, Mail Order Clerk See More

    How to become an Order Clerk

    Most Order Clerks have no higher education and get on-the-job training. Think about earning a Certificate to increase your competitiveness in the field. Chart?chd=s:9gaaaa&chl=no+college+%2890%25%29|certificate+%289%25%29||||&cht=p3&chs=466x180&chxr=0,90,90
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