Front Desk Clerk

Keep a hotel running smoothly by greeting guests and answering questions.

Quick Stats


Outlook
Good

Salary Range
$16,000 – $29,000

Data from U.S. Department of Labor


What do Front Desk Clerks do?

After six hours in the car with whining kids and a rambunctious dog, all a family wants to do is collapse in their hotel room. The job of the hotel’s Front Desk Clerk is to be the first smiling face they see when they walk in the door. As a Front Desk Clerk, you greet and help each guest register and find their room, all while taking phone calls and questions from other guests.

The job duties of a Front Desk Clerk run in a continuous cycle, yet every minute is slightly different as you constantly meet new people. First, you gather information from the guests and assign them a room. They’ll need room keys and a billing statement that shows their charges.

Once you’ve sent them on their way, you answer phone calls and assist other guests. One person needs a wake-up call the next morning while another is out of fresh towels. After meeting those needs, you help a guest who wants to check out. You print their receipt and successfully check them out in the hotel’s computer system.

It’s a fast-paced job with duties that vary depending on the shift you work. Morning shifters at small hotels may be responsible for preparing the free complimentary breakfast, while the night crew may be responsible for locking up the pool area.

Above all, your duty is to make guests comfortable. You imagine everyone at the hotel is a guest in your own home, and offer them the same service and amenities you would give your best friends.


Should I be a Front Desk Clerk?

You should have a high school degree or higher and share these traits:
  • Levelheaded: You hold your emotions in check, even in tough situations.
  • Team Player: You're able to listen, communicate, and work with tons of different people.
  • Reliable: You can always be counted on to do a good job.

  • Also known as: Front Desk Agent, Front Desk Associate, Front Desk Attendant, Front Desk Manager, Front Desk Representative See More

    How to become a Front Desk Clerk

    Most Front Desk Clerks have no higher education and get on-the-job training. Think about earning a Certificate or Associate's degree to increase your competitiveness in the field. Chart?chd=s:9ecaaa&chl=no+college+%2890%25%29|certificate+%287%25%29|associate%27s+%283%25%29|||&cht=p3&chs=466x180&chxr=0,90,90
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