Field-Service Engineer

Plan activities around investigating and resolving customer reports.
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Quick Stats


Salary Range
$61,000 – $143,000

Data from U.S. Department of Labor


What do Field-Service Engineers do?

Plans and coordinates activities concerned with investigating and resolving customer reports of technical problems with aircraft or aerospace vehicles and eliminating future operational or service difficulties: Reviews performance reports and documentation from customers and field representatives, and inspects malfunctioning or damaged product to determine nature and scope of problem. Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action. Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs. Maintains records of performance reports. Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems. May prepare service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product. May provide on-site technical assistance to oversee repairs.


Should I be a Field-Service Engineer?

You should have a bachelor's degree or higher and share these traits:
  • Reliable: You can always be counted on to do a good job.
  • Detail Oriented: You pay close attention to all the little details.
  • Persistent: You keep pushing through, even when faced with tough obstacles.

  • How to become a Field-Service Engineer

    Most Field-Service Engineers have a Bachelor's degree. Chart?chd=s:aga9la&chl=|certificate+%288%25%29||bachelor%27s+%2877%25%29|master%27s+%2814%25%29|doctorate+%281%25%29&cht=p3&chs=466x180&chxr=0,0,77
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