Directory Assistance Operator

Provide telephone information from central office switchboard.
picture of Directory Assistance Operator

Quick Stats


Salary Range
$19,000 – $51,000

Data from U.S. Department of Labor


What do Directory Assistance Operators do?

Provides telephone information from cord or cordless central office switchboard: Plugs in headphones when signal light flashes on cord switchboard, or pushes switch keys on cordless switchboard to make connections. Refers to alphabetical or geographical reels or directories to answer questions and suggests alternate locations and spelling under which number could be listed. May type location and spelling of name on computer terminal keyboard, and scan directory or microfilm viewer to locate number. May keep record of calls received. May keep reels and directories up to date.


Should I be a Directory Assistance Operator?

You should have a high school degree or higher and share these traits:
  • Trustworthy: You are known for your personal integrity and honesty.
  • Detail Oriented: You pay close attention to all the little details.
  • Calm Under Pressure: You keep your cool when dealing with highly stressful situations.

  • Also known as: Customer Service Assistant, Directory Operator, Long Distance Billing Operator, Long Distance Operator

    How to Become a
    Directory Assistance Operator

    Most Directory Assistance Operators have no higher education and get on-the-job training. Think about earning a Certificate to increase your competitiveness in the field. Chart?chd=s:9aaaaa&chl=no+college+%2899%25%29|certificate+%281%25%29||||&cht=p3&chs=466x180&chxr=0,99,99
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