Customer Services Supervisor

Supervise the workers engaged in servicing and promoting shipper accounts.
picture of Customer Services Supervisor

Quick Stats


Salary Range
$29,000 – $77,000

Data from U.S. Department of Labor

What do Customer Services Supervisors do?

Supervises and coordinates activities of workers engaged in servicing and promoting shipper accounts for parcel-delivery firm: Reviews records indicating shipper parcel volume, claims for damaged and lost parcels, and deficiencies in parcel preparation for pickup and delivery. Discusses service to shippers with assigned representatives to develop plans of service. Meets with, or directs representatives to meet with, shippers to resolve problems in wrapping and handling of parcels and relationships between firm’s employees and shippers. Assigns representatives to solicit prospective accounts. Evaluates performance and productivity of workers and reports to management. Performs other duties as described under SUPERVISOR Master Title.

Should I be a Customer Services Supervisor?

You should have an associate's degree or higher and share these traits:
  • Trustworthy: You are known for your personal integrity and honesty.
  • Team Player: You're able to listen, communicate, and work with tons of different people.
  • Detail Oriented: You pay close attention to all the little details.

  • Also known as: Clinical Services Director, Customer Service Supervisor, Supervisor, Customer Services

    How to Become a
    Customer Services Supervisor

    Most Customer Services Supervisors have an Associate's degree or higher. Chart?chd=s:9sa7yg&chl=no+college+%2828%25%29|certificate+%2820%25%29|associate%27s+%2812%25%29|bachelor%27s+%2827%25%29|master%27s+%2811%25%29|doctorate+%283%25%29&cht=p3&chs=466x180&chxr=0,28,28
    Schools close to

    You May Also Like

    Careers Similar to Customer Services Supervisor