Customer Service Representative Instructor

Conduct trainings for Customer-Service Representatives.
picture of Customer Service Representative Instructor

Quick Stats


Salary Range
$28,000 – $85,000

Data from U.S. Department of Labor


What do Customer Service Representative Instructors do?

Conducts classroom and on-the-job training for CUSTOMER-SERVICE REPRESENTATIVES: Instructs employees on company policies, systems, and routines for handling customer service requests, following prescribed training program. Explains service forms and company procedures, using training aids, such as tape recorder, motion picture films, and slides. Listens to or takes recordings of trainees handling customer service calls to detect errors. Discusses errors and problems to improve techniques in handling calls.


Should I be a Customer Service Representative Instructor?

You should have an associate's degree or higher and share these traits:
  • Ready for a Challenge: You jump into new projects with initiative and drive.
  • Independent: You enjoy flying solo and doing things your own way.
  • Reliable: You can always be counted on to do a good job.

  • Also known as: Automotive Collision Repair Instructor, Customer Service Representative Teacher, Customer Services Instructor

    How to Become a
    Customer Service Representative Instructor

    Customer Service Representative Instructors often have an Associate's degree or higher. Chart?chd=s:m9cdga&chl=no+college+%2811%25%29|certificate+%2855%25%29|associate%27s+%282%25%29|bachelor%27s+%2826%25%29|master%27s+%286%25%29|&cht=p3&chs=466x180&chxr=0,11,55
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