Customer-Complaint Service Supervisor

Supervise the workers engaged in resolving customer problems.
picture of Customer-Complaint Service Supervisor

Quick Stats


Salary Range
$29,000 – $77,000

Data from U.S. Department of Labor

What do Customer-Complaint Service Supervisors do?

Supervises and coordinates activities of workers engaged in resolving customer problems and complaints concerning matters, such as merchandise, service, and billing: Reviews customer-complaint correspondence, notes any suggestions, and assigns complaint to CUSTOMER-COMPLAINT CLERK 241.367-014 for action. Advises subordinates on handling difficult customer complaints, or may handle complaint personally. Confers with other supervisory or managerial personnel to recommend changes in order to avoid recurring customer complaints. May explain to customer by telephone or letter action taken on complaint. May follow up with customer to see that complaint was satisfactorily resolved. May be designated according to type of problem as Supervisor, Lost and Found. Performs other duties as described under SUPERVISOR Master Title.

Should I be a Customer-Complaint Service Supervisor?

You should have an associate's degree or higher and share these traits:
  • Trustworthy: You are known for your personal integrity and honesty.
  • Team Player: You're able to listen, communicate, and work with tons of different people.
  • Ready for a Challenge: You jump into new projects with initiative and drive.

  • Also known as: Customer Complaint Service Supervisor, Supervisor, Customer-Complaint Service

    How to Become a
    Customer-Complaint Service Supervisor

    Most Customer-Complaint Service Supervisors have an Associate's degree or higher. Chart?chd=s:9sa7yg&chl=no+college+%2828%25%29|certificate+%2820%25%29|associate%27s+%2812%25%29|bachelor%27s+%2827%25%29|master%27s+%2811%25%29|doctorate+%283%25%29&cht=p3&chs=466x180&chxr=0,28,28
    Schools close to

    You May Also Like

    Careers Similar to Customer-Complaint Service Supervisor