Complaint Evaluation Officer

Evaluate telephone requests for police services and monitor alarm systems.
picture of Complaint Evaluation Officer

Quick Stats


Salary Range
$32,000 – $84,000

Data from U.S. Department of Labor

What do Complaint Evaluation Officers do?

Evaluates telephone requests for police services and monitors alarm systems to determine urgency of requests and need to dispatch patrol car: Converses with telephone caller to obtain information and respond to requests for police services. Evaluates information received to determine if patrol car should be dispatched immediately, dispatched on delayed basis, or if situation can be resolved without patrol car being dispatched. Observes light and sound signals on wall panel to monitor alarm systems of fire department, private protective agencies, citizen band radio, city hall, or other buildings. Relays information to DISPATCHER, RADIO 379.362-010 when patrol car is to be dispatched.

Should I be a Complaint Evaluation Officer?

You should have a certificate degree or higher and share these traits:
  • Detail Oriented: You pay close attention to all the little details.
  • Levelheaded: You hold your emotions in check, even in tough situations.
  • Calm Under Pressure: You keep your cool when dealing with highly stressful situations.

  • Also known as: Drug Abuse Resistance Education Officer

    How to Become a
    Complaint Evaluation Officer

    We recommend at least a Certificate. Check out these schools offering Complaint Evaluation Officer-related education!
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