Central Office Operator

Operate telephone switchboards to assist customers in making phone calls.
picture of Central Office Operator

Quick Stats


Salary Range
$19,000 – $51,000

Data from U.S. Department of Labor


What do Central Office Operators do?

Operates telephone switchboard to establish or assist customers in establishing local or long-distance telephone connections: Observes signal light on switchboard, plugs cords into trunk-jack, and dials or presses button to make connections. Inserts tickets in calculagraph to record time of toll calls. Consults charts to determine charges for pay-telephone calls, and requests coin deposits for calls. May give information regarding subscribers’ telephone numbers [DIRECTORY-ASSISTANCE OPERATOR]. Calculates and quotes charges on long-distance calls. May make long-distance connections and be designated Long-Distance Operator.


Should I be a Central Office Operator?

You should have a high school degree or higher and share these traits:
  • Reliable: You can always be counted on to do a good job.
  • Calm Under Pressure: You keep your cool when dealing with highly stressful situations.
  • Flexible: You're open to change and think variety is the spice of life.

  • Also known as: Bilingual Operator, Change Number Operator, Live Source Operator, Traffic Administrator

    How to become a Central Office Operator

    Most Central Office Operators have no higher education and get on-the-job training. Think about earning a Certificate to increase your competitiveness in the field. Chart?chd=s:9aaaaa&chl=no+college+%2899%25%29|certificate+%281%25%29||||&cht=p3&chs=466x180&chxr=0,99,99
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