Study information to help advise strategic decision making.
Supervises and coordinates activities of GAMBLING DEALERS; CARD PLAYERS; BOARD ATTENDANTS; and other workers engaged in providing gambling activities in a gambling establishment: Prepares work schedule for gambling establishment workers and assigns work stations. Supervises overall operation to ensure that employees render prompt and courteous service to patrons. Resolves customer-service complaints and settles matters requiring explanation and interpretation of house rules. Reviews operational expenses and budget estimates. Trains new workers and evaluates their performance.