Interview policyholders and pay-out small insurance claims.
An Auto Claims Representative works for an insurance company, acting as a liaison between any customers involved in an automobile accident or theft, and the insurance company that pays out on the claim. The job of an Auto Claims Representative allows you to wear many hats, both people- and policy-related.
That means being an Auto Claims Representative requires a combination of customer service, paper-pushing, and policy analysis. You research every angle of the claim to develop a clear picture of what happened. That might mean interviewing your customer and any other parties involved in the accident.
You ask questions, fill out forms, and make a judgment about who is at fault. For further information, you might dig up the police report, interview the Police Officers at the scene, and analyze hospital or ambulance reports.
And that’s just the beginning of the process. From there, you stay in contact with your customer (the claimant), keeping them updated on the status of their claim. You might have someone inspect the damaged vehicle, prepare a cost estimate, reserve rental cars, and schedule the required repair work.
If there was another Driver involved, you also correspond with the Auto Claims Representative from that company, gather information, and find out how much money should be paid out for hospital expenses, repairs, property damage, and other claims. If the case goes to court, you may be called to testify about the facts.