Interview policyholders and pay-out small insurance claims.
There’s nothing quite like planning a flight to stress people out. From wondering what they can take on the plane to sorting out the cheapest ticket deals, the details are overwhelming. Thankfully, airlines employ upstanding Airline Reservation Agents like you to answer questions and schedule reservations so every customer has a hassle-free trip.
Be it on the phone or face to face, you spend the day greeting passengers and assisting them with their needs. One person wants to check if there are any last-minute seats available on the next flight to Hawaii, while another has lost her ticket and needs your help getting a new one.
Throughout your work shift, you juggle the tasks of answering phones, speaking with customers at the counter, booking reservations in the computer, and processing tickets for those about to board. The key to your success is learning to multitask and quickly wait on customers without making them feel rushed.
Of course, though no passenger enjoys it, every frequent flier knows that eventually they’ll get bumped off a flight or two. How customers receive the news all depends on the Airline Reservation Agent. You sympathize with their frustrations and find a solution that works for everyone.
Your patience and desire to keep clients satisfied ensure that everyone has a pleasant experience with your airline. Happy Airline Reservation Agents lead to happy customers, and happy customers, in turn, lead to happy employers.