Airline Reservation Agent

Book flights, answer travelers' questions and help solve problems.

Quick Stats


Salary Range
$20,000 – $46,000

Data from U.S. Department of Labor


What do Airline Reservation Agents do?

There’s nothing quite like planning a flight to stress people out. From wondering what they can take on the plane to sorting out the cheapest ticket deals, the details are overwhelming. Thankfully, airlines employ upstanding Airline Reservation Agents like you to answer questions and schedule reservations so every customer has a hassle-free trip.

Be it on the phone or face to face, you spend the day greeting passengers and assisting them with their needs. One person wants to check if there are any last-minute seats available on the next flight to Hawaii, while another has lost her ticket and needs your help getting a new one.

Throughout your work shift, you juggle the tasks of answering phones, speaking with customers at the counter, booking reservations in the computer, and processing tickets for those about to board. The key to your success is learning to multitask and quickly wait on customers without making them feel rushed.

Of course, though no passenger enjoys it, every frequent flier knows that eventually they’ll get bumped off a flight or two. How customers receive the news all depends on the Airline Reservation Agent. You sympathize with their frustrations and find a solution that works for everyone.

Your patience and desire to keep clients satisfied ensure that everyone has a pleasant experience with your airline. Happy Airline Reservation Agents lead to happy customers, and happy customers, in turn, lead to happy employers.


Should I be an Airline Reservation Agent?

You should have a high school degree or higher and share these traits:
  • Levelheaded: You hold your emotions in check, even in tough situations.
  • Calm Under Pressure: You keep your cool when dealing with highly stressful situations.
  • Team Player: You're able to listen, communicate, and work with tons of different people.

  • Also known as: Airline Reservationist, Airline Reservations Agent, Airline Station Agent

    How to Become an
    Airline Reservation Agent

    Most Airline Reservation Agents have no higher education and get on-the-job training. Think about earning a Certificate or Associate's degree to increase your competitiveness in the field. Chart?chd=s:9fdaaa&chl=no+college+%2887%25%29|certificate+%288%25%29|associate%27s+%285%25%29|||&cht=p3&chs=466x180&chxr=0,87,87
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